Social accountability: tools and mechanisms for improved urban water services
The WaterAid paper Water utilities that work for poor people
Yael Velleman
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Water utilities that work for poor people: increasing viability through pro-poor service delivery
This publication is the second of a set of three WaterAid discussion papers on how to improve water and sanitation services to poor people. The set includes: Access for the poor and excluded: tariffs and subsidies for urban water supply;